Business Services Manager (Not Remote)
Revenue Integrity
Full Time
Day Shift
8am-5pm
Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.
Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.
Job Summary
Manages the analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Revenue Cycle systems and ensures analytical support is provided to the entire Revenue Cycle group. Coordinates resolution of system processes and performance issues while interacting with functional users, and internal and external technology resources. Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Serves as liaison between Revenue Cycle and IS technology teams as well as outside vendors. Assists with end user education and training deployment. Manages testing for all revenue cycle systems. Manages scanning functions for entire revenue cycle and oversees Cash Research Associate functions related to Revenue Integrity operations.
Minimum Qualifications
Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 5 Years of experience in a related business services area
Substitutable Education & Experience: 5 Years of Experience can be substituted for one of the following:
Associates Degree in Computer Science, Management Science, or Business Administration with 3 years of experience in related business systems;
Bachelor's Degree in Computer Science, Management Science, Business Administration or Health Information Management with 1 year of experience in field or related business system area (revenue cycle and/or finance/accounting).
Required Certifications/Licensure: Must be willing to obtain vendor and/or technical system certification(s)
Required Training: Considered a super user in area of expertise with relevant IT experience;
Excellent analytical and problem solving skills;
Proficient in computers, use of related business information systems, and Microsoft Office solutions;
Experience in use of related business/financial information systems.
Essential Functions
- Responsibilities include, but are not limited to the following:
- Managing data and the flow of information including a thorough knowledge of all information system programs and applications that operate in Business Services departments and how they integrate with the main Hospital Information System (HIS).
- Active involvement in supporting requests received via web-based system, e-mails, and walk-ups.
- Provides support to include: trouble shooting and analysis, system integrity, new user setups on various systems, error resolution, escalation, application testing, workflow knowledge, implementation, project management and security administration.
- Researches and supports the correction of complex system issues and continually monitors systems and evaluates processes to meet changing requirements as well as current technology.
Duties & Responsibilities
- Actively participates in the testing of software modifications prior to release to end users. Works with users to define system requirements and resolve problems.
- Responsible for the day-to-day flow of imports and exports to various systems utilized by the Business Services group.
- Serves as liaison with IS staff in resolving system problems.
- Responsible for supervision of the Business Analysts and the Administrative Assistant positions within the department.
- Performs all other duties as assigned.
We are committed to offering quality, cost-effective benefits choices for our employees and their families:
- Day ONE medical, dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
- Employer paid life insurance – equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.
Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina