M365 Administrator

Job Summary

Under the general direction of the Manager of Systems Administration, provides Tier-3 support related to server and related infrastructure. Responsible for adopting cloud computing technologies, infrastructure, and applications to meet the organizations requirements. Cloud computing is a model of IT deployment whereby a provider delivers an IT solution as platform virtualization (Platform as a Service, PaaS); or as an application to customers for use as a service on demand (Software as a Service, SaaS); or infrastructure/resources (Infrastructure as a Service, IaaS). Competent to work at the highest technical level of all phases of cloud computing activities. Provides guidance and training to less experienced IT professionals. Responds to calls escalated by IS support teams. Serves as a technical lead in IS projects. Leads the planning, design and engineering of enterprise-level infrastructure and platforms related to the virtual computing environment to include the adoption of new tools and procedures. Troubleshoots/replaces broken systems as appropriate. Represents IS in meetings regarding technical projects, issues, and initiatives.

Preferred Qualifications:

• Expert-level knowledge of Microsoft Office 365 and SharePoint administration (Minimum of 3–5 years of hands-on experience working as a Microsoft 365 Administrator) including experience creating, deploying, and maintaining complex SharePoint Sites and Objects in an M365 production environment supporting more than 1,000 users
• Experience managing enterprise-level collaboration platforms
• Experience managing sensitive or controlled data while maintaining compliance with applicable cybersecurity, information assurance, legal, and system control requirements
• Working level knowledge of AI tools and integration into office workflows
• Must possess problem-solving skills
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency and professionalism
• Ability to form new relationships, individual and teaming in nature

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 7 Years of experience in  systems engineering /infrastructure development
Substitutable Education & Experience: Experience can be substituted with a Bachelor's Degree and 5 years of experience.
Required Certifications/Licensure: None.
Required Training: Proven experience supporting Windows-based servers;
Deep understanding of virtualization technologies and best-practices including, but not limited to, VMware and Citrix environments;
Extensive knowledge of highly available (HA) and fault tolerant (FT) systems;
Knowledge of commonly used concepts, practices, and procedures related to server administration;
Outstanding hardware/software troubleshooting skills;
Enterprise support experience in a large environment;
Experience designing, managing, and supporting Microsoft Active Directory domains.

Essential Functions

• Administer Exchange Online, including mailbox provisioning, distribution groups, mail flow rules, and transport connectors
• Manage Microsoft Teams policies, meeting configurations, voice calling plans, channel governance, and guest access
• Configure and maintain SharePoint Online site collections, permissions, hub sites, and storage quotas
• Administer Entra ID (Azure AD), including user lifecycle management, group administration, Conditional Access, MFA, and Privileged Identity Management (PIM)
• Support enterprise IT systems including desktop, mobile, and associated business productivity tools
• Monitor Microsoft 365 service health and troubleshoot tenant-wide issues
• Coordinate support cases and escalations with Microsoft when necessary
• Manage Microsoft 365 licensing by assigning, reclaiming, and optimizing licenses
• Create and maintain technical documentation, system procedures, and change management records
• Ensure Microsoft 365 environments remain secure, reliable, and compliant with organizational policies
• Identifies solutions that would benefit LMC and assists with building a business case for them
• Communicates directly with IS management and business unit leaders on IS-related projects, issues, and initiatives

Duties & Responsibilities

• Attends business and technical meetings as appropriate.
• Installs, configures, and maintains organization's server, storage, and Microsoft Active Directory infrastructures.
• Supports hospital based and remote users.
• Maintains an optimistic, professional, career-oriented demeanor, exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers.
• Holds themselves accountable for conformity to Service Excellence Policy and "House rules."
• Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Must provide detailed documentation on systems, projects, issues, etc.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Participates in professional development activities and periodically attends continuing education courses.
• Mentors and assists in developing the technical skills of less experienced peers.  Share ideas, projects and best practices to help create a collaborative, team oriented work environment.
• Maintains library of documentation to support server infrastructure and related systems.
• Performs all other duties as assigned.